Retail Operations Manager Responsibilities and Duties

Oversee operating costs by defined geography to optimize contribution.

Optimize geography contribution through right people, place and following process.

Develop and maintain strong working relationship with field support and client services.

Evaluate reports, decisions and department results on established goals.

Develop performance metrics to build, deliver, report and track mechanism.

Initiate and learn lessons from process roll-outs.

Establish strong relationships with internal departments and contacts.

Ensure operations process satisfies audit requirements.

Define and manage new process execution.

Manage Retail Operations manual and documents changes.

Attend Planning meetings to confer discrepancies availability.

Lead and develop retail meetings’ planning and organizing.

Prepare and submit paperwork to management on time.

Inspect company equipment regularly to ensure proper maintenance.

Supervise retail training efforts and ensure training consistency and employee development.