Manage all communication with various departments and ensure optimal level of services for all guests.
Develop and implement various sales strategies to ensure optimal level of occupancy and rates at facility and ensure timely response to all customer requests.
Develop and maintain professional relationships with all customers and manage system and monitor all guest requests.
Administer all special requirements of guests at time of arrival and monitor all queries of delayed crew requests according to required policies and procedures.
Schedule training programs for all hotel employees and recommend improvements to processes if required and participate in all departmental meetings and ensure satisfaction of all customers.
Determine all individual requirements of guests and provide all company products and services and participate in monthly reservation meetings.
Organize and participate in annual training programs and ensure achievement of all departmental objectives.