Ensure documentation of employment actions as per employment law and company policy.
Ensure employees provide excellent customer service and handle complaints with professionalism.
Determine extent and service quality levels by inspecting facilities.
Secure long term client relationships by maintaining effective client relations.
Seek new business opportunities and coordinate with Director of New Business to secure contracts.
Review and analyze performance and suggest improvement plans to Senior Regional Manager.
Ensure completion of paperwork from each region and audit controls on time.
Monitor contract services budget and financial performance management.
Report to Corporate Office, Regional Manager and Regional Vice President on financial performance on time.
Interview candidates professionally and manage staff levels as per contractual obligations.
Control effective labor and comply with labor management tools, systems, policies and procedures.
Develop project work plan and staffing and recruit or assign regional project personnel.
Manage working knowledge of customer needs and contract requirements, resources required and deliverables.
Ensure mapping of site resources and activities and manage as per timelines and budget constraints.
Follow program management principles to plan and execute team activities.