Update and maintain project files to include project setup forms, billing requests, customer invoices and other relevant documentation.
Support preparation of customer billing requests.
Submit and monitor status of request.
Revise customer invoices for accuracy and ensure apt invoice approvals are received.
Provide invoice aging reports to project managers.
Obtain and monitor status on outstanding customer payments.
Participate as key player on other projects and represent business unit in multi-division projects.
Support review of long-range business plan proposals based on current and anticipated business needs.
Ensure accurate quote and fulfillment data and communication through quality process.
Lead and direct sales promotions to drive and recognize customer service goals.
Stimulate project sales growth.
Develop direct rapport with customers to understand issues and internal improvement areas.
Update product selection tools and organize training seminars.
Provide back-up support to program leader for product line related to basic technical and application queries.
Interact with key PSC leaders to set expectations for world class sales support and measure feedback performance.