Ensure member success with thorough project management, meeting deadlines and frequent communication.
Install and update core software, interfaces, database and web services.
Identify and resolve issues related to activation and implementation of software.
Assess member’s technical needs and capabilities during implementations.
Provide sound recommendations to ensure success.
Provide implementation scheduling, resolutions to technical issues and general advice as technical consultant.
Provide highly responsive customer service and maintain high level of member satisfaction.
Correspond and fulfill all commitments for internal and external customers.
Engineer, record and document solutions to common and difficult problems.
Learn, implement and teach best practices for implementation and configuration of company products.
Collaborate with engineering to improve implementation and configuration of professional service processes.
Involve and participate in an on-call rotation for urgent customer needs.
Produce and review product documentation and training materials to ensure content accuracy and supportability of Company products.
Develop software, tests and tools to ease integration in professional service field.
Develop software design and architecture documentation.