Work with development, operations, and management teams to ensure development and delivery of products within allotted timeline and budget.
Assist in development of new products and enhancement of existing products.
Prepare and organize project status and risk reporting to management and customers.
Record product defects and appropriate resolutions.
Develop mitigation plans to help resolve risks.
Develop functional requirements based on business needs.
Maintain accurate and complete product related information.
Identify process improvements to achieve goals related to product marketing and customer support.
Train the team on product knowledge as required.
Work with Managers and marketing teams to ensure that products and services meet customers’ current and future needs.
Identify product marketing ideas and opportunities based on industry trends, current market environment and competitive trends.
Provide outstanding customer service to ensure customer satisfaction.
Assist in the development of product marketing strategies.
Provide support to customers on function and usage of product.