Outbound Sales Representative Responsibilities and Duties

Make outbound customer calls to promote and sell a product or service.

Create, maintain and update database of customers with complete information and emails.

Consolidate existing customer base while building new customer base.

Record outbound call history and customers response in detail.

Ensure customer follow-up all the time.

Send or email product literature, brochures, catalogs and other campaign material.

Monitor competitors’ products or services and create selling strategies for own products or services.

Handle customer needs and requirements.

Respond to customer inquiries and resolve.

Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.

Assist and support sales, marketing or other departments in handling customer requests and needs.