Develop operations plan for business units to achieve company goals.
Optimize operations plan to meet changing business needs.
Identify, anticipate and resolve customer issues in timey manner.
Identify and implement process improvements and cost optimization initiatives.
Liaise with other teams in analyzing and resolving business problems.
Perform regular operations reviews to identify any issues/inconsistencies.
Develop budget and schedule for implementing business operations.
Perform resource allocation and work assignment for implementing business operations.
Determine operational risk factors and provide relevant mitigation plans.
Implement changes in workflow and work scope to meet business expectations.