Understand business challenges and translate them into process/technical solutions.
Facilitate process development initiatives to achieve business goals.
Identify opportunities for improved operational performance at the organizational level.
Conduct business operational assessments and deliver recommendations for improvements.
Develop business plan to meet customer needs and company goals.
Provide consultation to management and leaders for operational effectiveness.
Assist in development of project plan and schedule to achieve project goals.
Identify and resolve business risks/issues in a timely manner.
Maintain operation documentation for reference purposes.
Provide recommendations on business process improvements and best practices.
Guide operations team on business operations and problem solving skills.
Conduct training to internal team and customers on business processes.