Perform night audit of hotel and outlet for revenue as per existing procedures.
Prepare pre post room revenue report audit and assess adjustment after revenue posting.
Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
Administer and compile daily Restaurant Revenue Report data and perform audit on Service journals and r tapes to classify under different heads.
Monitor audit journals and reports from front office computer system and point of service.
Perform adjustments and corrections and rectify all computer problems that occur during night shifts.
Operate front office operating system to generate revenue or allowances and or expenses reports in the form of the Guest Ledger Summary and the Daily Restaurant Summary.
Prepare daily balance sheet of all revenue and settlement accounts every night and file up details for reference.
Administer and reset accounting system for all new operations.
Manage Payroll, General Ledger, Accounts Receivable and Accounts Payable for accountability and transparency for all audits.
Attend any guest calls and ensure compliance to all rules.
Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests.
Develop goals based on occupancy and average rate to offer superior quest service for every guest.
Develop rapport with all customers and know how they feel about stay arrangement.
Ensure proper maintenance of credit and accounting procedures.
Develop and implement new methods to streamline and optimize operations.