Negotiate payment arrangements with customer to avoid mortgage delinquency, foreclosures and repossessions.
Ensure to follow Fair Debt Collections Practices Act (FDCPA).
Work in accordance with consumer privacy laws and company procedures.
Contact debtors regarding status of account and fees past due.
Determine debtor’s financial ability to offer alternate payment programs and methods.
Perform skip tracking to locate debtors with incorrect contact information.
Document and maintain all incoming and outgoing collection efforts in accordance with the established standards. (e.g. Updated phone numbers, Letters, Mailing addresses, etc.)
Gather and audit loan documents before foreclosure.
Prepare and send certified foreclosure and legal notices to appropriate parties.
Review, approve and post any collections payments submitted by check, Western Union and check by phone.
Submit reports to all private investors/insurers on loan status updates.
Schedule property inspection and determine property conditions.
Address inquiries and issues of debtors in a timely and professional manner.
Provide excellent and outstanding services to debtors.
Monitor and manage mortgage delinquency reporting activities.
Perform general clerical duties as needed.
Cross-train staff on collection process and procedures.