Membership Assistant Responsibilities and Duties

Process new member and member renewal payments.

Process address changes or bad addresses.

Reply to member hotline, support developing relationships with members and attend requests.

Address customer enquiries through email and telephone within 24 hours.

Support administrative duties of membership committee.

Handle consistent attendance, supervise and cooperate with coworkers.

Manage member files to ensure completeness.

Process new members, set up files, mail cards and distribute weekly Membership reports.

Support printing large scale mailing, insert, label and mail printed materials.

Answer phone calls on membership.

Mail and send information to membership committee headed by Membership Directors.

Develop for monthly meeting, address and attendance list and birthday roster.

Stock club with information on which programs are going on.

Track Membership Classification upgrades.

Mail upgrade offers to new members.