Develop research designs, sampling plan , questionnaires, banner and analytical plans.
Review and interpret survey results and draft reports.
Understand client’s business issues and industries.
Support Market Research and Client Relationship staff with design of customer reporting products.
Gain awareness and operate multiple reporting platforms for ad hoc reporting requirements.
Oversee programs and act to meet contractual obligations.
Interact with support staff to resolve client and operational issues.
Compile program metrics periodically.
Escalate client issues to Client Services Manager.
Act as backup to fielding and Quality Assurance groups.
Support new product ideation and development.
Collect user and market requirements through online research and feedback from Sales and Analysts.
Oversee and report on marketplace information to offer input into survey updates.
Review consumer survey responses to assess survey and validity effectiveness with Product team.
Maintain research dictionaries.