Monitor all luggage tags and assist to place all packages in cart to ensure efficient delivery to guest rooms and maintain neat and clean work area at all times.
Provide optimal services to all guests such as delivery of messages and monitor everyday activities for all lobby activities and respond to all queries from guests on everyday basis.
Manage all communication with guests, maintain shifts and ensure proper inter shift log and maintain knowledge on all emergency procedures in an event of emergency.
Greet all guests at time of arrival and departure and assist to open vehicle and hotel doors and handle guest luggage and escort it to appropriate rooms and answer all queries about hotel facilities.
Analyze all guest requirement for taxis and assist in pick up and drop off for all airports and ensure compliance to all vehicle safety checks as per organization requirement.
Maintain neat and clean guest services area and assist with valet parking area and retrieve all vehicles for guests according to required courtesy and prepare appropriate documents for all vehicle damage.
Analyze all customer requirement and provide efficient guest services and maintain positive environment.