Support Lead IT Manager and extend technical support to Manufacturing client.
Manage network groups and folder permissions.
Track user help desk tickets, diagnose issues and resolve on front end support.
Maintain user accounts and hardware inventory.
Communicate project status with clients and management.
Develop skills for responsibilities.
Administer refinery Business LAN, Process Control and Lab Network.
Perform backups and changes as per company directives.
Administer and troubleshoot Windows servers, LAN and components.
Handle daily server backups, anti-virus protection, performance tuning and security changes.
Manage technical specifications to comply with corporate and refining standards.
Analyze user and management needs to suggest business solutions.
Analyze, test and execute systems, in-house developed or purchase applications.
Test network topology with fluke meters and suitable fiber optic devices.
Execute corporate security directives pertaining to Business LAN, LAB LAN and DCS LAN.