Inbound Customer Service Representative Responsibilities and Duties

Posted in Job Responsibilities

Monitor all incoming calls from customers for all inquiries on orders for various products.

Assist various departments to facilitate sales of all products in company portfolio.

Analyze all customer issues and assist to resolve all within required timeframe.

Coordinate with customers and ensure appropriate questioning to identify issues.

Manage all customer inquiries and summarize same to be presented to management.

Maintain knowledge on all customer requirements and provide appropriate solutions.

Ensure optimal utilization of all resources and resolve all issues.

Maintain accuracy of all data and verify same for all customer services.

Assist to compose sentence structures for all customer reports.

Analyze all issues and recommend alternate solutions to ensure effective resolution.

Escalate all issues to management if required.

Administer and prioritize all customer tasks and ensure achievement of all deadlines within required timeframe.

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