Guest Service Associate Responsibilities and Duties

Posted in Job Responsibilities

Monitor all check in of guests and administer all complaints and requests and ensure effective resolution of same.

Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.

Greet all customers on phone pleasantly and transfer call to appropriate department as required according to company standards.

Perform all housekeeping duties such as cleaning room suites and ensure proper maintenance of rooms.

Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.

Manage all communication with shift employees and maintain a log book to maximize profit for facility.

Monitor all front desk and café operations and ensure efficient stock in lobby and café areas and administer all safe deposit boxes for guests prior to check in.

Ensure compliance to all safety rules and regulations and maintain safety for all employees.

Perform all check in procedures for guests on an everyday basis with help of both computerized and manual methods and ensure guest satisfaction.

Monitor all cash transactions for front desk employees according to bank agreement policies.

Monitor and operate various PBX equipments and manage all calls and schedule all wakeup calls and provide services to guests as per requirement.

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