Administer all operations of front desk operations such as concierge service and guest relations.
Maintain records of room inventory for facility and ensure optimal level of customer satisfaction.
Monitor all activities of front desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional quality of services.
Supervise all account and finance related processes such as payroll to ensure timely payment.
Hire and train new front desk associates in all hotel policies and procedures and everyday activities.
Maintain records of all data and forecasts arrival and departure of guests on an everyday basis and ensure an effective night team to ensure smooth operations.
Analyze all guest complaints and requests and ensure timely resolution for all.
Supervise working of all team members and ensure achievement of all front office objectives according to quality standards.
Monitor work of housekeeping staff and ensure efficient maintenance of all rooms according to hotel standard.
Prepare front office schedule and ensure compliance to same and get it approve by Director of front office.
Participate in various educational seminars and evaluate front office operations and recommend changes if required.
Monitor all guest ratings and comments for hotels and evaluate same to improve all services.