Front Desk Associate Responsibilities and Duties

Posted in Job Responsibilities

Administer all guest departure on everyday basis and ensure compliance to all established manual and computer procedures.

Monitor all inquiries for reservation and manage all communication with clients for hotel rates and assist to increase revenue though occupancy.

Develop and maintain effective professional relationship with all clients and provide assistance on phone and in person.

Monitor all work of employees and ensure optimal performance of hotel departments and ensure compliance to all established standards.

Ensure optimal level of customer services for all guests and manage all communication with guests for check in and check out process.

Maintain neat and clean desk and lobby area at all times and greet all guests with courtesy.

Administer and perform all cashier functions and perform efficient cash drawer and ensure accuracy in calculating all credit card payments.

Analyze all hotel functions and maintain standards and recommend strategies to increase revenue for hotel.

Monitor all operations and ensure compliance to all quality assurance standards when dealing with customers.

Coordinate with laundry department and assist to clean guestrooms.

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