Freight Broker Responsibilities and Duties

Perform freight services according to company and government regulations.

Plan and coordinate pick-up and delivery schedules.

Work with Shippers, Carriers and Dispatchers to manage the schedules.

Track and report shipment status to customers.

Manage multiple deliveries, process spot requests and develop new sales strategies to improve business

Resolve freight discrepancies in a timely manner.

Respond to customer concerns and queries professionally.

Maintain positive and productive relationship with customers.

Identify and contact qualified carriers for freight services.

Negotiate contract and pricing agreements with carriers.

Provide special discounts and promotions to customers.

Contact current and potential customers for new business opportunities.

Maintain strong relationship with multiple carriers.

Ensure that freight paperwork are completed and approved before transportation.

Maintain freight files and customer receipts for reference purposes.