Review customer orders and plan and coordinate delivery activities
Build positive and productive working relationships with customers for business growth.
Analyze and troubleshoot delivery issues in a timely fashion.
Manage a delivery team to ensure timely and accurate customer deliveries.
Oversee daily activities of delivery team and provide direction and guidance as needed.
Perform resource allocations and workload assignments according to delivery requirements.
Ensure that team maintains high level of competence and operational excellence.
Evaluate the performance of team members and determine training needs.
Serve as primary contact for customer inquiries and concerns.
Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
Perform customer negotiations for delivery rates.
Develop process improvements to achieve cost effectiveness and time saving.
Make critical business decisions to meet customer expectations.
Develop scope and budget for delivery projects
Report delivery status to customers and develop required delivery documentations.