Customer Solutions Manager Responsibilities and Duties

Posted in Job Responsibilities

Ensure and exceed exceptions for customer satisfaction for various processes and system within assign areas.

Ensure compliance to all Order Attainment and Fulfillment process.

Supervise effective performance of all employees and ensure customer satisfaction.

Monitor and maintain staff and recruit and hire individuals to achieve all team goals.

Administer all resources and team members for assign area and provide appropriate training to ensure it meets customer satisfaction.

Monitor and ensure adherence to all corporate policies and procedures according to OSHA and various policies and maintain confidentiality.

Coordinate with employees and ensure effective working for all as per requirement.

Schedule and participate in various customer meetings and ensure achievement of satisfaction of all services.

Provide assistance to sales and services team and design strategies to ensure success of business teams.

Analyze customer requirements and ensure resolutions for all issues.

Develop and maintain relationships with clients within assign area and resolve and document all technical issues.

Coordinate with customers and maintain an inventory of spare parts and prepare a assessment of all technical programs.

Perform troubleshoot on all customer queries and provide quality services.

Maintain effective relationships with product line management and various key stakeholders and recommend resolutions as per
customer specification.

Monitor all customer escalation issues and assist to improve complex processes by recommending solutions.

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