Customer Service Assistant Responsibilities and Duties

Posted in Job Responsibilities

Provide assistance to customer services personnel.

Organize and schedule customer orders to an appropriate department.

Ensure customer orders are met on time.

Interact with customers to know their requirements and needs.

Resolve conflicting and complex issues relating to customer services.

Ensure dispatching and shipping of products is met with customer deadlines.

Maintain and manage customer files and databases.

Coordinate and collaborate with cross-functional teams to ensure quality services to customers.

Assist customers in locating the required merchandise.

Implement company policies and procedures in providing good customer services.

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