Customer Care Consultant Responsibilities and Duties

Posted in Job Responsibilities

Analyze customer service requirement and inform of all available services.

Administer all customer orders, provide appropriate consultation to customer for various products and services and place order accordingly.

Manage all customer issues and resolve all complaints effectively.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.

Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.

Work with Buying Office and Stores and source appropriate material for customer.

Analyze customer requirement for product and services and provide consultation to select appropriate product.

Assist customer to select optimal and cost effective method for his or her requirement.

Prepare documents for individual accounts and associate customer interaction and ensure follow up on all pending issues.

Assist customer service employee and provide backup support.

Develop and maintain effective relationship with customers.

Monitor all customer calls, analyze problems for products and services and ensure optimal solution for same.

Maintain knowledge on order status and inform customer on same.

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