Customer Care Agent Responsibilities and Duties

Posted in Job Responsibilities

Coordinate with stakeholders and quality assurance team and conduct regular tests on functionalities.

Analyze customer problems, perform troubleshoot on resolve all issues.

Assist customers and train in system work for all available resource and products.

Administer safe work environment and ensure compliance to safe workplace practices.

Provide technical support to customer care services and gather requirements.

Provide back up to various rotation systems.

Manage customer complaints and inquiries through phone calls and emails.

Analyze all customer inquiries and document cases for install and repair work.

Monitor and process customer calls and ensure optimal level of customer satisfaction and resolve all outbound issues.

Provide customer care services to all callers and assist in fulfilling all requirements.

Coordinate with senior staff and escalate customer requirement and issues as per requirement.

Train and assist juniors to perform troubleshoot on issues.

Perform Quality Monitoring Assessment and execute require training needs.

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