Collections Specialist Responsibilities and Duties

Posted in Job Responsibilities

Collect delinquent accounts and insufficient payments.

Resolve delinquency in a timely manner.

Verify, identify and collect contacts of customers with delinquent accounts.

Develop and execute collection processes on past due accounts.

Ensure follow up calls at regular intervals till the payments are realized.

Develop and negotiate payment plans with the customers.

Respond to customer inquiries on time and resolve problems with customers.

Prepare collection files with supporting documentation on accounts.

Prepare status reports of payments for the sales team and the management.

Document data regarding disputes in payments for the management and the sales team.

Collaborate with the sales team and the management in building up the customer loyalty.

Maintain due diligence of account collection activities.

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