Client Services Associate Responsibilities and Duties

Posted in Job Responsibilities

Provide outstanding services and ensure client satisfaction.

Participate in client development and retention programs.

Deliver product trainings and presentations to clients.

Address client inquiries about products and services in a timely fashion.

Identify new business opportunities with client contacts.

Analyze client concerns and work with other teams to provide immediate resolutions.

Develop process improvements to achieve service goals.

Maintain a database of current and prospective client information

Organize regular client meetings and teleconferences to strengthen client relationships.

Obtain client feedbacks and make recommendations to meet or exceed client needs.

Log and track all customer calls.

Generate client service reports for management.

Develop best practices to improve service quality and productivity.

Notify customers about new product developments and enhancements.

Stay up-to-date about company products and services.

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