Maintain positive and long-term relationships with clients.
Interact with clients to understand their needs and expectations.
Answer client queries received via telephones and e-mails.
Analyze client concerns and provide corrective actions.
Escalate complex issues to appropriate team for timely resolutions.
Document client issues and resolutions for reference purposes.
Maintain report templates and generate client service reports for management.
Maintain records of client information, services and communications in department’s database.
Develop process improvements to enhance customer service efficiency and effectiveness.
Follow and enforce service quality standards.
Obtain and communicate client feedbacks to management.
Deliver product trainings and presentations to clients as needed.