Client Service Officer Responsibilities and Duties

Posted in Job Responsibilities

Provide client support services in accurate and timely fashion.

Maintain high level of professionalism and competence in every client interaction.

Build positive and productive relationships with clients.

Make frequent client calls and visits to strengthen client relationships.

Analyze and resolve service issues promptly.

Inform management about complex client issues and resolutions.

Maintain client focused working environment for team.

Work in compliance with company policies and procedures.

Identify and develop new business opportunities with client contacts.

Utilize effective problem solving and time management skills in client service operations.

Assist in risk assessment and mitigation activities.

Develop process improvements to enhance service efficiency and effectiveness.

Provide assistance to less experienced staffs when needed.

Attend educational trainings and workshops for professional growth.

Provide support in new product development and enhancement activities.

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