Interact with client through telephone, email and in-person meetings.
Resolve client inquiries and complaints and determine priority issues.
Establish as main contact for recognized clients.
Assist clients for producing account opening documents and open client account.
Update and maintain accounts.
Develop relations with present and prospective clients.
Provide support to client with product and account needs.
Answer to all client questions and provide training if needed.
Associate and coordinate with sales team to grow current customer base.
Collect competitive analysis, analyze client usage and identify business opportunities.
Establish and maintain files to meet firm’s regulatory requirements.
Create and produce reports and database to support sales team.
Monitor account activities through utilizing different house portfolio systems.
Provide regular customized reports and analysis to client or Wealth Advisor team.
Document and maintain accurate client files.