Serve as one point telephonic contact to customers on banking solutions.
Advise bank customers on financial investments.
Handle customers professionally.
Learn about banking products to respond to related customer queries.
Monitor staff duties like ledger entries, payment and trade authentication.
Supervise bank processes such as CLS, MISYS and FXALL.
Investigate discrepancies in bank operations.
Communicate to Front Office and update department management of branch operations and status.
Inspect staff preparation of payments and reports.
Conduct performance appraisal of bank staff.
Prepare management reports.