Automotive Service Advisor Responsibilities and Duties

Interact with customers to know the nature of their automotive problems.

Handle telephone and personal inquiries from customers.

Test drive vehicles with customers to understand the problems in vehicles.

Prepare a list of problems, the estimates and the time taken to complete the repairs.

Secure agreement from customers while taking over their vehicles for repairs.

Advise customers on taking care of their vehicles totally trouble-free at zero-maintenance costs.

Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.

In case of additional repairs inform the customers promptly.

Deliver repaired vehicles to customers on time.

Adhere to company safety standards, policies and procedures.