ATT Customer Service Representative Responsibilities and Duties

Posted in Job Responsibilities

Maintain up-to-date knowledge about ATT products and services.
Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
Take customer calls and complete service orders.
Understand customer needs and recommend appropriate products and rate plans.
Develop innovative ways to sell ATT products and services to customers.
Handle customer requests for payments, activations, upgrades and other services.
Address and resolve customer concerns promptly.
Handle large volume of customer calls efficiently.

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