Summary: A medical receptionist acts as the third party between the doctor and the patients and as an arranger who handles the important medical data of numerous patients in a physician’s office. The medical office receptionist tasks include receiving and answering phone calls of medical personnel and responding to the queries of the patients that are related to appointments and schedules. Aside from knowing basic office skills, medical receptionists must also be familiar with some fundamental medical terminology, principles, and business etiquettes.
Duties: Medical receptionists are expected to keep medical records and report statistics whenever necessary. They must give a detailed clinic policy to patients as they are receiving and delivering messages. They have to arrange and maintain forms and office stationary needed at the front desk. They are expected to communicate well with vendors, carefully inspect leased supplies, and keep the stockrooms in good order. Medical receptionists arrange the schedule of appointments, file the documents, and distribute necessary information. At the end of each working day, medical receptionists must secure the building, making sure that appliances and machines are turned off and all entrances are locked.
Education and Training Requirements: As long as an applicant has an effective and essential business communications skills and an imposing personality, a high school diploma is generally all that is needed to work as a medical receptionist. Usually, he receives the particular training to learn the medical language while on the job. Also, to work effectively as a medical receptionist, candidates should brush-up on their computer skills because almost all office systems are computerized, and most medical records are electronically filed.
Knowledge and Skills Requirements: To perform the various tasks of a medical receptionist one must have a warm outgoing character, good telephone manners, an excellent interpersonal skills, a talent for organization, ability to work efficiently under pressure, ability to work effectively and accurately, and a positive and professional behavior. Having expertise on computer scheduling and electronic records systems is also essential.
Working Conditions: Medical receptionists work in a busy environment either in a health care office, nursing homes, clinics or hospitals. Although receptionists have fixed working hours, they may also be requested to work for extra hours when necessary. Larger institutions that admit a great number of patients typically employ two or three medical receptionists on a part time basis.
Salary: On the average, medical receptionists receive a salary of $29,000, which may vary considerably depending on the company, location, industry, experience and benefits.