The IT operations manager job description requires a candidate who is able to pay very close attention to details, plan and organize an entire information technology department, and manage a team of IT staff. This individual can work in a variety of settings including call centers, schools, hospitals and even large corporations.
The IT operations manager is responsible for all of the planning, implementation, maintenance and repair of an information technology system including the management of IT personnel.
Essential Duties and Responsibilities of an IT Operations Manager
•Provides budgeting, data recovery services and business continuity planning to companies in cooperation with key users and local operations staff.
•Maintains local inventory and software licenses.
•Monitors for security compliance in accordance with company protocols.
•Maintains all systems documentation such as warranty information, telephony system user guides and more.
•Installs, maintains, repairs and replaces IT hardware and software.
•Assists new staff with the setup of computers and passwords.
•Assists in on-site technical support that cannot be provided remotely.
•Works as the point of contact and responsible person when setting up new offices with IT systems or expanding existing offices.
•Monitors data backups in offices to ensure business continuity in the event of a disaster or hardware failure.
Required Knowledge, Skills and Abilities
•Demonstrates knowledge of current trends in information technology and can provide documentation backing up attendance of various workshops and conferences.
•Shows the ability to quickly analyze a situation and provide an effective remedy in a fast-paced, high-pressure environment.
•Possesses the ability to interpret company guidelines in order to provide effective solutions to uncommon issues.
•Exhibits knowledge of basic forms of Macintosh and Windows-based software, skills with databases, and the ability to use certain advanced computer skills.
•Displays familiarity with the troubleshooting and repair of computers.
•Must have a strong dedication to customer service and be able to lead a team of individuals by example.
Education and Experience
The IT operations manager should possess at least a Bachelor’s degree in information technology, computer science or a related field. He or she should also hold the proper certifications and licensures in the states where these are necessary. Most companies only hire IT operations managers who have had several years’ experience working in a computer repair, networking or IT setting. Since the position is in high demand and many people compete for it, candidates with Master’s degrees in information technology or computer science will enjoy the best opportunities.
The work environment of an IT operations manager is typically a climate controlled office setting. Infrequent exposure to the elements is a part of the job, particularly when internet wiring or other hardware that is located outdoors must be checked as part of the troubleshooting process. Candidates should be able to lift between 30 and 50 pounds with ease, and they will be required to travel frequently unless they are hired on by a particular call center, hospital or other facility exclusively.
The average IT operations manager salary in the United States is about $69,000 per year. Many of those who are employed independently by hospitals or large corporations earn the most; salaries of greater than $80,000 in these settings are not uncommon. IT operations managers who work for an agency and manage the IT systems for multiple companies and facilities tend to earn the least with entry-level positions paying little more than $40,000 per year.