The job description of a clinical liaison involves forging a relationship between the patient and the staff of the facility that is providing healthcare. The liaison is often a registered nurse (RN) or a licensed practical nurse (LPN).
A clinical liaison serves as an advocate for patients beginning during the pre-admissions process and continuing until the patient is discharged until the patient is discharged from the medical facility.
Essential Duties and Responsibilities of a Clinical Liaison
•Establishes the patient’s eligibility for care.
•Communicates with the families of patients.
•Interacts with a variety of hospital staff from different departments.
•Assesses patients upon admission to the hospital or medical facility.
•Reviews patients’ medical records.
•Determines whether a patient should be admitted to the hospital or if their health issue can be handled on an outpatient basis.
•Explains care options to patients and their families.
•Works with a healthcare facility to schedule doctor visits and therapy sessions for patients.
•Coordinates with healthcare facility staff to ensure that each patient has a smooth transition through the discharge process and back to the home environment.
•Verifies health insurance coverage for patients.
•Trains new employees who serve as clinical liaisons.
•Coordinates communication between patients and their physicians, case managers and other medical staff.
•Develops relationships in the community on behalf of the medical facility.
•Schedules speaking engagements at community events.
•Works with the facility’s marketing and sales team to bring awareness of the facility’s strengths and services into the community at large.
Required Knowledge, Skills and Abilities
•Must demonstrate exceptional verbal and written communication skills.
•Strong interpersonal skills.
•Must be customer service oriented.
•Must have excellent negotiation and persuasion skills.
•Experience working in the healthcare industry.
•Must have experience administering venous injections to patients.
•Knowledge of emergency medical techniques.
•Must be an active listener.
•Experience in case management.
•Must have excellent computer skills and knowledge of databases.
•Must have knowledge of electronic health records.
•Knowledge of medical terminology and coding.
•Must have excellent organizational skills and be an effective time manager and multi-tasker.
Education and Experience
•Licensed Practical Nurse credentials.
•Registered Nurse credentials.
•Bachelor of Science degree in Biology, Life Science, Anatomy, Physiology or a related field.
•Practical experience in a clinical setting.
•Certification in cardiopulmonary resuscitation or CPR.
•Master’s degree in Nursing, Microbiology, Chemistry or a similar field.
•Experience as a practicing nurse.
•Must be able to work in a variety of healthcare settings such as hospital, clinics, skilled nursing facilities, rehabilitation centers and hospices.
•Must be able to work with patients who are extremely ill and even dying.
•Must be able to work regular daytime hours of 8pm to 5pm Monday through Friday, but be flexible enough to work longer hours at times to meet patient needs.
•Time will be spent walking from patient room to patient room or driving to various medical facilities.
•Time will be spent looking at a computer screen and operating a keyboard.
•Salaries can range from $40,000 to $80,000 depending on a number of factors including the level of education, the size and location of the healthcare facility and the years of experience.