The job description of a business operations manager requires candidates who thrive in a stress filled, fast paced environment. Professionals in this position have strong communication skills, as well as interpersonal skills and conflict resolution skills.
The business operations manager coordinates all of the actions of one or more departments within a business in order to achieve company business goals. He or she regularly makes strategic decisions about all of the aspects of business operations, including the evaluation of potential new hires for the company.
Essential Duties and Responsibilities of a Business Operations Manager
•Coordinates business projects with other operation managers.
•Develops appropriate methods by which departments within the company will communicate.
•Determines the best products to sell and those products’ value.
•Facilitates headhunting and other modes by which to procure additional resources.
•Assists in organizing and implementing conference presentations.
•Motivates and manages member of the team and otherwise supports all aspects of business projects.
•Establishes project goals and priorities.
•Works with members of the team to ensure the project achieves business goals.
•Identifies and resolve issues, complaints, and inquiries from members of the team.
•Oversees payroll policies and procedure.
•Assesses the effective allocation of employee benefits.
Required Knowledge, Skills, and Abilities
•Has extensive expertise in managing others.
•Is knowledgeable on financial services.
•Possesses excellent organizational and time management skills as well as the ability to meet deadlines.
•Is persuasive and has strong communication skills, both orally and in print.
•Demonstrates intuitive, analytical, and problem solving skills.
•Exhibits motivation, determination, and decisiveness despite any eternal pressures.
•Is able to present budgets, schedules, plans, and business models to a variety of audiences.
•Can work under pressure.
Education and Experience
A Bachelor’s degree in economics, business administration, or a related field is required. Some professionals in this industry also have a Master’s degree in business administration, though that depends upon the employer. The Association of Operations Management offers certification programs in the management of production and inventory, though this is not required. Candidates typically have more than four years of managerial experience and a strong network of contacts within professional business organizations.
As top business executives, people in this position usually work from spacious, comfortable corporate offices. The work week can extend past 70 hours, often including evening and weekends. The job can typically be extremely stressful for some as it is fast paced and requires quick thinking and problem solving skills. To oversee the daily operations of a company, travel to local, regional, national, and international offices is common. Attending executive business meetings and conferences sponsored by associations is another necessity of the job.
The salary for an operations manager can range from $50,000 to over $180,000 per year with a median annual income of $95,000. Managers in industries such as healthcare and information technology services typically get paid the most, with variances depending on experience, location, and employer. Many employers also offer annual bonuses based upon the candidates’ performance; these can be valued at $6,000 per year or more.