2067 Bubby Drive
Austin, TX 78701
Oct 13, 2013
Ms. Mary Deville
Hallmark Aviation Services
3597 Cabell Avenue
Reston, VA 20191
Dear Ms. Mary Deville,
I am excited about the Ticket Agent position being offered by Hallmark Aviation Services and I look forward to meeting with you to talk about this job in more detail.
I have the communication skills needed to talk to customers to find out exactly where they are trying to go, in order to help them acquire the tickets they need to reach their destination. I can also make recommendations for the best routes and help them find the lowest costs by making them aware of discounts available. I have excellent math skills and I worked in sales for two years, so I have experience dealing with cash and other forms of payments.
I have the ability to learn the company’s regular schedules, layovers and average travel times so I can answer most of the questions travelers have. When customers miss their connections, I can help them find an alternate route so they can reach their destination as soon as possible. I also have excellent problem solving skills to handle issues in a fast and professional manner.
I love meeting people and working in this type of fast-paced environment. I believe in providing excellent customer service and in helping to make travel as enjoyable and stress free as possible. I also have lots of patience with the ability to deal with irate customers and high stress situations. I have a flexible schedule so I can work different shifts, weekends and holidays and I look forward to meeting with you in person.
Please call (222)-660-2367 to arrange for an interview.