3267 Franklin Street
Wicksburg, AL 36301
May 15, 2013
Ms. Catherine Davis
Sentinel Technologies, Inc.
2720 Poco Mas Drive
Dallas, TX 75247
Dear Ms. Catherine Davis,
I am applying for the System Support position with Sentinel Technologies, Inc. and my credentials match the requirements listed in your posting.
I possess a bachelor’s degree in computer science and knowledge of the different operating systems. I have the experience, training and the ability to work with your team to provide the support needed to keep your IT department running and functioning smoothly.
I have two years of experience working in the IT department for a well-established company. There, I provided technical support by use of phone, instant messenger, email and live chat to users to help get their systems back up and running when they had technical issues.
I have excellent communication skills with the ability to determine what issues users are having and then to help them solve these problems by guiding them through the process even if they have no technical experience. When necessary, I have the ability to travel to different locations to help clients resolve issues they are having with their computer systems.
I have the knowledge to conduct system checks, install patches and to make upgrades. I stay current on all new technology as it becomes available so I can make recommendations for implementing new equipment or tools into your system that can enhance its functionality and make it more efficient.
I am dependable, trustworthy and I have excellent time management skills. The attached resume contains a closer look at my experience, skills and training relevant to this position along with references from my past employer.
You can reach me for an interview by calling (123)-558-3864.