945 Metz Lane
Newark, NJ 19714
Jan 17, 2013
Ms. Ann Martinez
Fairmont Hotels & Resorts
558 Carolina Avenue
Fort Collins, CO 80525
Dear Ms. Ann Martinez,
I am applying for the position of Night Manager with Fairmont Hotels & Resorts.
I have three years of experience working the night shift as an assistant manager where I fine-tuned my management skills. My duties included running night shift, training new employees on closing procedures and helping the manager create schedules. It was my job to make sure the night crew was performing according to the standards of the company and that everyone took breaks and lunch according to the state laws.
My duties included making sure all visitors left the building before closing, cleaning the facility and making sure that everything was ready for the morning shift. I counted down drawers, made sure all money was accounted for and prepared the night bank deposit. I locked up the facility and made sure that everything was secure before leaving.
I am very observant and pay attention to what is going on around me. I have the skills to recognize a potential problem and the ability to take steps to handle it before it becomes a major issue.
I have excellent communication, time management and problem solving skills. I have the ability to deal with unhappy customers or unusual situations when they arise in a professional manner without becoming stressed or upset. I also understand the importance of treating customers with respect and creating a friendly and welcoming environment, so I made sure that all employees provided excellent customer service.
You can reach me by calling (111)-848-2365 and I hope to meet with you soon.
Resume Attached as MS Word Document