3112 Stadium Drive
Cambridge, MA 2141
Jan 27, 2013
Ms. Elizabeth Hill
2458 Goodwin Avenue
Spokane, WA 99205
Dear Ms. Elizabeth Hill,
I am applying for the position of Customer Support Analyst with Sigmaways, Inc.
I have a bachelor’s degree and experience working in sales. A full account of my educational background, experience and skills relevant to this position are discussed in the attached resume but here are a few of the highlights.
I have the ability to analyze the way your customer service department operates to look for ways to enhance performance. Once all data is collected and analyzed, I have the writing skills to create reports describing the way each department performs in this area and that also highlights what needs improving.
I can then compare this information to your company’s customer service goals to see where you stand in order to create plans and programs that will help your company meet these goals and that will make operations more efficient.
I have experience giving presentations and I have the ability to explain the results of the data collected in a way that is easy to understand. I can offer recommendations on how to correct the problems and work with other departments within the company to create plans that fall within the budget.
I have the ability to help create or update training materials and programs to ensure all employees know the proper procedures to follow when dealing with customers. My goal is to help your company deliver outstanding customer service that sets your company apart from the competition.
Please call (123)-662-3106 to arrange an interview where we can discuss this position in more detail.