177 Dovetail Drive
Schaumburg, IL 60173
Jul 21, 2013
Ms. Dora Brooks
3755 Goosetown Drive
Asheville, NC 28801
Dear Ms. Dora Brooks,
I am interested in a customer service trainer position within your company Prodigy Placements and have attached my resume for your perusal.
I have a high school diploma and have spent most of my working years in the customer service industry in one way or another. My last position was in a customer service call center and worked my way up to supervisor and then trainer. I have the ability to assist the training manager and can help to answer any questions put to me in order to resolve any issues customers may have.
I have developed and maintained documents for any of the processes and I have assisted in developing and implementing new training techniques. Not only I am a trainer but I have also offered top of the line customer service and can lead any training group by example in live situations. I have also talked trainees through live interactions with customers so they could learn how to deal with any situation.
I have great computer skills and have created and developed all documentation for training including training materials and manuals that were used during workshops and training sessions. I am capable of cross training so each department has an understanding of what the other departments are responsible for. I am not afraid to speak in front of a crowd and have trained large classes with no hesitation or nervousness.
Please feel free to contact me at any time so we can further discuss my qualifications, my number is (111)-537-2406.