434 Pleasant Hill Road
West Palm Beach, FL 33409
Sep 29, 2013
Ms. Dorothy Sykes
4770 Vineyard Drive
Cleveland, OH 44114
Dear Ms. Dorothy Sykes,
I am applying for a customer service operations manager position that has recently been vacated at AMZN.wacs, Inc.
I have a bachelor’s degree in business and have worked in the customer service industry for my entire career. I was promoted from a customer service supervisor at my last position to an operations manager of the department. There is very little about this industry that I do know and am not familiar with when it comes to customer service.
I am capable of scheduling for a large call center or in person customer service center and always have a back up if an employee calls in sick. I do not have a problem working the cage or the phones if the need arises because of an emergency. I am also able to work directly with the public when a supervisor is asked for in order to get more clarification to the customer.
I can hire and release employees and understand all of the employment laws of this state. I am also able to trouble shoot any computer software or hardware issues when the IT department is not available immediately. I am also able to put together reports for both clients and for other departments in regards to the work of the customer service department. I have great written and communication skills which allow me to offer advice to both clients and employees.
Please feel free to contact me at (222)-372-7739 so we can set up a time for an interview to further discuss my qualifications.
Resume Attached as MS Word Document