Sample Customer Service Operations Manager Cover Letter

Posted in Cover Letters

William Morris
434 Pleasant Hill Road
West Palm Beach, FL 33409

Sep 29, 2013

Ms. Dorothy Sykes
AMZN.wacs, Inc.
4770 Vineyard Drive
Cleveland, OH 44114

Dear Ms. Dorothy Sykes,

I am applying for a customer service operations manager position that has recently been vacated at AMZN.wacs, Inc.

I have a bachelor’s degree in business and have worked in the customer service industry for my entire career. I was promoted from a customer service supervisor at my last position to an operations manager of the department. There is very little about this industry that I do know and am not familiar with when it comes to customer service.

I am capable of scheduling for a large call center or in person customer service center and always have a back up if an employee calls in sick. I do not have a problem working the cage or the phones if the need arises because of an emergency. I am also able to work directly with the public when a supervisor is asked for in order to get more clarification to the customer.

I can hire and release employees and understand all of the employment laws of this state. I am also able to trouble shoot any computer software or hardware issues when the IT department is not available immediately. I am also able to put together reports for both clients and for other departments in regards to the work of the customer service department. I have great written and communication skills which allow me to offer advice to both clients and employees.

Please feel free to contact me at (222)-372-7739 so we can set up a time for an interview to further discuss my qualifications.


William Morris

William Morris

Resume Attached as MS Word Document

We know how to prepare a professional resume!